To provide exceptional customer service to all Goodwill customers while helping to maintain cleanliness of the Salvage Outlet sales floor and present a positive image of Goodwill to the community. This position reports directly to the Salvage Outlet Manager and Transportation Supervisor.
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Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
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Cashiering:
- Accurately count money and make change.
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Accurately ring register being aware of proper pricing.
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Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
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Alert management regarding altered tickets.
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Communicate specials to customers.
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Acknowledge all customers and contributors in a helpful & friendly manner.
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Refer customers to management as warranted.
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Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.
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Maintain safe working and shopping environment.
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Ask every paying customer if they would like to Round Up (their change goes to support our Mission)
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Know how to properly use the overhead paging system and be able to make promotional announcements.
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Keep furniture and electrical area in store clean and well organized.
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Maintain shop-ability and good store appearance.
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Production:
- Safely move tables to and from the sales floor in a timely manner.
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Empty trash into compactor as needed.
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Move material as required using a pallet jack or dolly.
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Sort material from gaylords, poly carts, tables and cages as required for warehousing.
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Accurately prepare and process salvage materials for shipment.
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Maintain general good housekeeping and cleanliness of warehouse as required.
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Remove outdated stock in a timely manner.
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Maintain Kaizen standards.
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Attend the Donation Drive Thru:
- Answer the door as soon as the buzzer rings and politely greet the donor.
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Promptly unload donations for donor.
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Be able to refuse unacceptable items politely.
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Keep a tally of Drive-Thru customers.
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Perform other duties as assigned by supervisor.
- Must be well groomed and personable.
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Ability to read, write and do simple math functions.
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Ability to make quick correct decisions.
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Ability to deal with the public and co-workers in a tactful manner.
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Ability to work a flexible schedule.
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Must have effective communication skills.
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Ability to follow standard retail practices.
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Follow the dress code and wear designated identification as provided.