1. Processes share withdrawals, share deposits, and loan payments received via telephone, from the mail, or in person via our computerized system.
2. Answers telephones, receives and processes mail, and compiles correspondence to members as needed.
3. Properly completes and processes the following applications:
a) Membership
b) ATM Card
c) Payroll Deduction
d) Direct Deposit
e) PET (Personal Electronic Teller)
f) Checking accounts of all types
g) All types of regular and special savings accounts.
4. Processes Visa cash and line-of-credit advances.
5. Provides money order and official check services.
6. Sets up teller work station: Printers, Postage Machine, and Telephone Answering Machine.
7. Conducts member relations activities related to new accounts, special handling and processing requirements.
8. Maintains proper amounts of currency and coin in teller drawer.
9. Maintains security of all cash, deposited items, negotiable instruments, and consigned papers.
10. Filing.
11. Understands procedures in case of robbery.
12. Processes loan applications to include pulling credit reports and refers applications to appropriate loan officer for approval/denial.
13. Is knowledgeable of all credit union services and products and cross sells services at every opportunity.
14. Complies with established policy and procedure on:
a) Requirements for deposited or cashed items (Bank Secrecy Act)
b) Check holds (Reg CC)
c) General service fees (Truth in Savings)
d) Withdrawals and checks disbursed
e) Privacy of member information
f) Security of cash and negotiable items
g) Visa advances.
h) Share, Certificate and IRA accounts and transactions
i) Daily balancing
j) Accuracy in requirements of all paperwork