4AllPromos is a leading provider of customized promotional products, serving people, businesses and organizations nationwide. With a vast selection of high-quality items and a dedication to exceptional customer service, we help our clients effectively promote their brands and events. Our team is committed to innovation, creativity, and delivering outstanding value to our customers.
Position Overview:
We are seeking a friendly and motivated Customer Service Representative to join our team at 4AllPromos. In this role, you will be the primary point of contact for our customers, assisting them with inquiries, orders, and any issues that may arise. If you're passionate about providing top-notch service and thrive in a fast-paced environment, we want to hear from you!
Responsibilities:
- Serve as the first point of contact for customers via phone, email, and live chat.
- Assist customers with product inquiries, order placement, and order status updates.
- Resolve customer issues and complaints in a prompt and professional manner.
- Provide product recommendations and guidance based on customer needs and preferences.
- Coordinate with other departments to ensure timely order processing and delivery.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products to customers.
- Stay up-to-date on product offerings, pricing, and promotions.
Requirements:
- High school diploma or equivalent; some college coursework preferred.
- Previous customer service experience is preferred, but not required.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office and experience with CRM software is a plus.
- Positive attitude and a willingness to learn and grow.
Benefits:
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive training program and ongoing support.
- Health, dental, and vision insurance plans available.
- Retirement savings plan with employer match.
- Paid time off and holidays.
4AllPromos is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds and strive to create a supportive and inclusive environment for all employees.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Essex, CT 06426: Relocate before starting work (Required)
Work Location: In person