Located at the heart of Lady Bird Lake and the Austin Skyline, The Loren Hotel at Lady Bird Lake, an internationally recognized luxury hotel, brings a sophisticated and understated level of luxury to Austin. Offering unrivaled views of Lady Bird Lake and the Austin skyline, The Loren provides discerning guests with the ultimate experience in luxury and Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities are the perfect complement to our indoor-outdoor environment, uniquely situated within Austin's most beloved green space.
Reporting to the Guest Services Leadership Team, the Bell & Door Attendant role is responsible for creating the first impression of The Loren for its guests. This position requires friendly, outgoing, and informed staff to ensure the guests receive exemplary service from the moment they touch the property to the moment they depart.
Responsibilities:
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Greet and escort guests to rooms.
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Open doors and assist guests/visitors entering and leaving the property.
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Inform guests of property amenities, services, hours of operation, and local areas of interest and activities.
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Transport guest luggage to and from valet, guest rooms, and/or designated bell area.
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Assist with luggage storage and retrieval.
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Communicate parking procedures to guests/visitors.
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Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
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Communicate parking procedures to guests/visitors.
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Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to management.
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Perform other duties as assigned.
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Previous hotel experience preferred.
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Ability to lift and carry items up to 50 pounds.
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Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
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Ability to embody and impart The Loren’s unique culture to guests and associates.
- Ability to maintain a friendly and engaging disposition.
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Ability to work flexible hours required.