Flawless Faces Lash & Brow Salon Coordinator Job Description
Full Job Description
SALON COORDINATOR
The basic function of Salon Coordinator is to provide support for salon stylists and owner. This includes servicing customers and prospects, managing salespeople and solicitors, assisting with events, managing retail products, cleaning and upkeep of the salon, and administrative duties. This position will not experience down time. There is always something to be done. The Salon Coordinator is selected by and reports to the owner.
JOB REQUIREMENTS
To perform this job successfully, the individual must be able to complete all areas outlined for this position in a satisfactory manner. The requirements listed below are representative of the knowledge, skills, and/or abilities necessary to meet the minimum job requirements of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
EDUCATION
Required: High School Diploma or equivalent
Preferred: College degree in administrative or business field EXPERIENCE
Required: Two or more years’ experience in a retail and/or service industry, with heavy concentration on customer service and/or sales.
Responsibilities & Duties
- Provide excellent customer service to all guests of Flawless Faces
- Daily Cleaning and sanitation and disinfection standards
- Proper communication with clients and staff
- Inventory management
- Coordinate the daily flow of customer scheduling, servicing, and check out. Multi-tasking is key.
- Excellent knowledge of the industry and trends impacting the salon.
- Excellent personal/social skills when dealing with vendors, customers, coworkers, and owner. This includes not discussing any internal business or personal issues in front of customers.
- Freely and openly take direction from the Owner and Stylists.
- Handle cash and other tenders of payment.
- Learn and effectively use salon’s online booking system and POS system
- Perform light administrative duties accurately and in a timely manner.
- Quick decision maker.
- Respond to common inquiries or complaints from customers, staff, or vendors.
- Run a front desk area in an efficient manner
- Sell - in person and over the phone. This includes up-selling.
- A team player, supportive of Stylists’ and Owner’s needs.
- Understand and apply verbal instructions in a fast-paced atmosphere.
- Ensure deposits are made daily and perform balanced close-outs.
- Maintain a clean and stocked customer beverage, sitting, and retail areas.
- Make phone calls per Owner’s request.
- Manage inventory of retail products, back bar products, office supplies, and janitorial supplies.
- Open the salon daily.
- Prepare and present reports as required by Owner.
- Process mail daily.
- Receive and process packages according to procedure.
- Regularly keep up with filing.
- Sell and up-sell products and services.
- Verify invoices against packing slips.
- Any other duties and responsibilities that may be assigned by the Owner from time to time.
Qualifications
* Proven work ethic and performance
* Thrives in a teamwork environment
* Has exemplary attendance, is customer focused and can expertly address client issues
* Leads by example and is an advocate for Flawless Faces through work habits, quality of service and social media presence.
* Adheres strictly to Flawless Faces standards of salon operations
Pay & Job Type
Part -Time -Full-time 25-35 hours a week
Starting $16-$20 an hour plus commission on permanent jewelry, retail sold, and gratuities.
Employee Benefits
Complimentary salon services
50% off products
Friends & Family 20% discount
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
Weekly day range:
Work Location: In person