Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Banquet Manager is responsible for the daily operations of the Banquet area. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.
- Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
- Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
- Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.
- Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
- Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
- Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.
- Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.
- Comply with attendance rules and be available to work on a regular basis.
Qualifications
- More than two years of post high school education.
- Experience required by position is from one to two full years of employment in a related position.
- Hotel experience preferred.
- Requires a working knowledge of banquet/catering food and beverage services.
- Knowledge of computer equipment.
- Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
- Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
- Able to set priorities, plan, organize, and delegate.
- Written communication skills to be concise, well organized, complete, and clear.
- Ability to work effectively under time constraints and deadlines.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Arlington, VA 22204 (Required)
Work Location: In person