Job Description
Call Center Manager.
Join and become an integral part of building out a nationwide home improvement inside sales and appointment setting call center. We are a dynamic, innovative fencing company that is changing the way fencing is purchased and installed in the United States. Led by industry veterans, we are leveraging technology to become the leading residential fence company in the US, based in Santa Fe Springs, Ca.
We are seeking high conversion performance raw to set, set to run, run to sold. Speed to lead and speed to schedule are priority. If you have a solid understanding of what this means, how do drive results and build out reporting to support, I want to talk to you. Apply.
As part of our continued rapid growth, an outstanding opportunity has arisen for a dynamic, highly motivated individual to join our growing team, based in Santa Fe Springs, Southern California.
We want to fast-track exceptional candidates to senior roles - this is an outstanding opportunity for the right candidate.
Role and Responsibilities
- Deliver an exceptional customer experience.
- Hire, onboard and train call center personnel.
- Coach call center staff through challenging customer service issues.
- Analyze call center data and prepare reports for upper management.
- Evaluate staff effectiveness and performance monthly or on an at-need basis.
- Develop monthly, quarterly and annual call center goals and action plans. Provide team with guidance and direction in achieving individual and department goals.
- Prepare work schedules to ensure sufficient coverage.
- Adhere to and uphold company policies and procedures.
- Respond reliably and quickly to client requests and needs.
Required Skills
- A positive, can-do attitude.
- Call Center experience
- Excellent verbal and written communications skills
- High-level customer service skills
- Self-motivated to achieve daily responsibilities.
- Highly motivated
Job Type: Full-time
Pay: $75,000.00 - $125,000.00 per year
Schedule:
Work Location: In person