JOB DUTIES:
- Provide complete understanding of work to be done on the customers vehicle and the time needed to perform the work.
- Monitors all jobs in progress to assure quality standards are maintained.
- Provide technical support for technicians when necessary.
- Road tests vehicles to quality-check work performed to ensure it is ready to be returned to the customer.
- Assist technicians in developing their skills, including on the job training.
- Maintains shop tools and equipment inventory. Work with the Service Manager on obtaining repairs and/or replacement of worn out tools and equipment.
- Reviews and analyzes, with the Service Manager, technicians’ and production efficiency records.
- Provide sufficient written information for the night shift foreman to accomplish the work requested without bothering customer to repeat information.
- Assist the Service Manager in recruiting, interviewing, hiring, and motivating all qualified service technicians.
- Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
- Maintain high-quality service repairs and minimal comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
- Assist the Service Manager in handling all customer complaints within 24 hours, informing other managers as appropriate.
- Ensures all warranty parts are tagged by the technician and stored in the container provided in the shop.
- Monitor technicians' daily productivity reports and corresponding payroll records
- Keeps abreast of new equipment and tools available and recommends purchases.
- Attend manager’s meetings as requested.
- EOE/DFWP
- Health Benefits include medical, dental, and vision.
- 401k and company match, paid vacation, paid time off for necessary training, and wellness programs available.
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- Monday to Friday
- Weekends as needed
Location:
- Cleveland, OH 44125 (Preferred)
Ability to Commute:
- Cleveland, OH 44125 (Required)
Ability to Relocate:
- Cleveland, OH 44125: Relocate before starting work (Required)
Work Location: In person