We are hiring an Account Manager who is detail-oriented, friendly, loves helping people and thrives on being a crucial part of a growth-minded agency.
The right candidate will be efficient, confident, high energy, and a team player. We are searching for a career-oriented team member who is not intimidated by a fast-paced environment, who wants to learn and grow professionally.
Account Managers will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Account Managers will analyze, clarify, and resolve policy and account-related questions.
Salary: $40000.00 - $60000.00 per year
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Mon-Fri Schedule
Retirement Plan
Responsibilities
CORE JOB DUTIES OF THE Customer Service Representative:
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Active Property & Casualty license
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Determine customer requirements and expectations and help the customer identify specific products and solutions in a timely fashion
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Cross-sell new business policies
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Document customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken
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Client/Claims Liaison
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Client Retention
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Implement/adhere to Agency guidelines
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General customer service duties as presented
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Performs other duties as assigned
Requirements
CORE COMPETENCIES
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Business Results: Able to meet individual performance metrics and goals
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Multi-tasking: Able to successfully juggle multiple priorities at any given time
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Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions
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Communication: Possess outstanding written and verbal communication skills
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Job knowledge: Understand insurance products offered, billing, underwriting, and processing guidelines
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Teamwork: Accept feedback when offered and work well with others
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Problem solving: Able to research and identify timely solutions to customer-related problems
PREFERRED SKILLS AND ABILITIES
Ideal candidate will have intermediate to advanced PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, high energy, and strong verbal and written communication skills.
Company Description
We help people understand insurance so they can make smart decisions on how best to protect their family and its assets. • Full product offering to include personal lines insurance, business insurance, life insurance, and financial products. • Ability to write personal lines and commercial products through multiple carriers. • Experts in coastal insurance to include weather and flood insurance. • 14 YEARS serving the Greater Houston Area with two offices (Pearland, Kingwood) • Preferred partner for many area lenders and realtors • Dave Ramsey Show Endorsed Insurance Partner since 2009 • Ranked 1st in production for Texas Farmers® agents • Ranked 16th in the country with 2,500 Farmers® agents • Championship agency TOP 3% agencies in the country • AAA agency only 7% of agencies in the country have this designation • Twice named agency of the year District 25 • National Farmers® Agency Advisory Council 2019-2020