Position: Sales & Service Coordinator
Job Summary:
Pearl’s Hope Home Health Care is looking for an eager, highly accountable, and diligent customer service expert to join our growing team as a Sales & Service Coordinator to help connect prospective customers with our services. As the Sales & Service Coordinator, you will be core to our service by providing exceptional education and a smooth onboarding experience to individuals exploring home care options. Reporting directly to the CEO, you will have the opportunity for ownership and growth in a rapidly expanding company.
Primary Duties:
- Engage with individuals through prompt, empathetic responses to inbound inquires.
- Educate clients by providing resources and support, ensuring their needs are ultimately met with the utmost care.
- Navigate and utilize Microsoft Office tools and CRM software to track progress and maintain regular follow-ups.
- Maintain strong relationships with prospective clients and various stakeholders to directly contribute to the growth of the business.
Qualifications:
- Proven experience in a customer service or sales role.
- Stellar written and verbal communication abilities, with additional expertise in Spanish preferred.
- A passion for helping others and delivering a white-glove customer service experience.
- Quick learner with the ability to grasp new processes and technology swiftly.
- Strong attention to detail and organizational skills.
- Team-oriented mindset with a knack for collaboration.
Why join Pearl's Hope?
- Significant growth and leadership opportunities with a direct reporting line to the CEO.
- Competitive benefits package, including health insurance and paid vacation.
- Opportunity to be part of a growing organization that values your contribution and is committed to your professional development.
Note: While every effort has been made to make this job description as comprehensive and inclusive as possible, it should not be assumed that these are the only duties that you will be required to perform in this role. Other related duties necessary to meet the needs of the organization may be assigned to you.
About Pearl's Hope Home Health Care:
At Pearl’s Hope Home Health Care, we believe that true wellness flourishes in the comfort of one’s home. Founded in 2014, our mission was ignited by the compassionate spirit of our founder’s grandmother, Pearl, whose legacy of care continues to guide us. Our journey began with a simple yet powerful vision that continues to guide us: to provide in-home care that resonates with the warmth and tenderness of family. We take pride in delivering high-quality home health care services that promote health and enhance the quality of life.
Job Type: Full Time
Benefits: 401(k), dental insurance, health insurance, paid time off, vision insurance.
Language: English, Spanish (strongly preferred)
Work Location: On-site in Beachwood, OH 44122
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Language:
- English (Required)
- Spanish (Preferred)
Ability to Commute:
- Beachwood, OH 44122 (Required)
Work Location: In person