The Customer Service Representative is responsible for ensuring customer requirements are met in a timely manner.
What a Customer Service Representative does daily:
- Promote safety in all actions
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Display professional phone etiquette
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Calculate and distribute daily reports to managers as needed
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Provide efficient, friendly customer contact. Listen to the customer
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Maintain customer requested information and transmit timely to customer as required
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Receive and distribute customer calls to dispatchers as required
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Organize and maintain reports and customer files, faxes, etc,
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Complete paperwork as required
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Research dispatches and bills of lading as required
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Communicate with CSC Manager, Asst. CSC Manager, and Regional Manager as required
Additional Responsibilities:
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Carries out duties assigned by CSC Manager as required
Education and Experience:
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High School Education or equivalent
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One year experience in the customer service area
Knowledge, Skills and Abilities:
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Excellent verbal and written communication skills
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Basic Computer skills (Microsoft word & excel)
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Ten key by touch
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Ability to prioritize and manage multiple tasks
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Self-starter with detail oriented work habits
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Able to maintain confidentiality
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Display professional demeanor
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Good interpersonal skills; able to work well with wide range of individuals
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Demonstrate dependability through good attendance and adherence to timelines and schedule
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Knowledge of basic company employment policies and procedures
Physical Requirements:
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Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
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Occasional lifting (up to 20 pounds)
Working Conditions:
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Normal office environment
Schedule:
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Tuesday through Saturday 8 am to 5 pm