Job Title: Senior Service Technician
Job Purpose: We are currently looking for an experienced Full-Time Print Finishing Senior Service Technician based in Texas. The technician will perform repairs, installations, maintenance, etc. on various print finishing related machinery, according to factory troubleshooting and maintenance standards. We need self-starters with outgoing personalities.
Reporting To: Service Manager
Direct Reports: n/a
Location: Texas
Key Job Functions:
1. Establish, develop and maintain positive business and customer relationships
2. Provide excellent service with integrity to our customers at all times
3. Increase customer loyalty by continually improving the customer experience
4. Provide technical expertise to customers and company team members
5. Promote the value-proposition of the company to our customers and industry partners
6. Aid in generation of sales leads, both service and equipment, to meet growth objectives
Responsibilities:
- Troubleshoot, adjust, and repair electronic and mechanical failures to return equipment to factory specifications utilizing appropriate technical documentation, schematics, and procedures.
- Install new or used machinery and give training to operators of that machinery.
- Comply with all applicable safety procedures for working on mechanical and electronic devices including lock-out/tag out and anti-static procedures.
- Attend equipment manufacturers training courses in or out of the state of Texas when required.
- Follow assigned scheduling, keep time logs, and write repair records with provided software.
- Must effectively manage time, prioritize repairs, and complete all assigned work on a daily basis.
- Work with service manager to prioritize maintenance and repairs based on customers needs.
- Travel solo to customer locations throughout the Houston area and to other cities outside this area when required.
- Speak directly to customers to give assessment of repairs needed or report of work completed.
Skills & Capabilities:
Diagnose and perform routine maintenance/repairs involving the following:
- Electronics, electrical circuits, their components and wiring
- Use and understand electrical schematics and diagrams
- Software downloads and installations
- Drive belts, feed belts, drive chains, gears, gearboxes, shafts, pulleys, bearings, etc.
- AC/DC motors and servo motors
- Vacuum pumps/compressors
- Electro-mechanical solenoids, brakes, clutches
- Hydraulic and pneumatic systems
- Use and understand hydraulic and pneumatic diagrams
Education and Experience:
- High School Diploma or GED required
- Minimum 10 years of experience in a similar role
- Experience as a technician in the print finishing industry preferred
Physical Demands:
- Regularly required to use hands and fingers to grasp and handle; reach with hands and arms; and talk and hear.
- Frequently required to stand, walk, climb, balance, stoop, kneel, crouch, and crawl.
- Must be able to lift and/or move up to 50 pounds.
- Specific vision skills required by this job include close vision, peripheral vision, depth perception, and focus adjustment.
- Must be able to sit for hours due to traveling (driving or flying) to service calls or training classes.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
Schedule:
Travel requirement:
Education:
- High school or equivalent (Preferred)
Experience:
- Service technician: 6 years (Required)
- Print Finishing Equipment Servicing: 4 years (Required)
Ability to Commute:
- Dallas-Fort Worth, TX (Required)
Willingness to travel:
Work Location: On the road