Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about medical providers, office hours, etc.
- Handle customer complaints or concerns with empathy and patience
- Maintain customer records by updating account information
- Follow communication scripts to ensure consistency and quality of service
- Identify and escalate priority issues to the appropriate department or supervisor
- Meet personal/team qualitative and quantitative targets
Experience:
- Proven customer support experience or experience as a call center representative
- Strong phone handling skills and active listening
- Familiarity with EMR systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent
- Spanish speaker preferred.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Summary
The Call Center Representative position requires strong communication skills, proficiency in English, and a high school diploma or GED. Experience with EMR systems and phone etiquette is essential for providing top-notch customer support. Candidates with multilingual abilities, medical terminology knowledge, and medical office experience will have an advantage in this role. The ideal candidate will possess data entry skills, customer service experience, and the ability to analyze information effectively.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person