Location
This position required 75-100% travel throughout the US. This is a travel heavy role. Scooter’s Coffee is headquartered in Omaha, NE. The successful candidate lives in Atlanta, GA. Relocation is not available for this role
Description
The Field Training Specialist is a role that liaises between franchisees and the corporate training team to lead the new store opening process. This role provides essential training and support to franchisees to help them decrease time to profitability and ensure brand standards. The Field Training Specialist lays the groundwork for the future relationship between franchisees and their designated Franchise Business Consultant (FBC). The Field Training Specialist plays a key role in profitability and success of new store openings.
- Essential Duties & Responsibilities
- Lead the new store opening process, from setup and organization through soft and grand opening schedule
- Support franchisees in training store employees, creating an “Amazing” customer service experience
- Execute all field training initiatives, including facilitating in-store training and providing follow-up training support
- Reinforce brand standards based on in-store observations; partner with FBC and franchisees on timely resolution of compliance issues
- Liaise with franchisees and Marketing to develop and implement suitable local marketing initiatives
- Communicate opportunities, successes, and feedback to franchisees, FBC, and internal leadership as necessary
- Establish a positive relationship with franchisees and corporate support teams
- Work to continually improve training program to become more efficient and effective
- Foster effective relationships with franchisees in a manner that minimizes joint employer liability
Qualifications
- Working knowledge of franchise principles and business operations
- Experience leading training for individuals and groups
- Experience creating and enhancing training programs
- Excellent communication, critical thinking, and problem-solving skills
- Strong organizational, analytical, and time management skills
- Ability to travel up to 75-100% of the time
- A minimum of 3 years’ QSR experience or equivalent preferred
- Bachelor’s degree preferred
Job Level Competencies – P1
- Possesses professional knowledge and expertise; assignments, projects, and programs are straightforward in scope with minimal complexity
- Typically supports a professional field within a team, function, or workgroup
- Contributes to projects, budgets, assignments, or workgroups
- Participates as a team member for the purpose of development
- Does not generally provide guidance/direction
- Knowledge of professional principles and skills and organization policies, practices, and procedures
- Develops knowledge of fundamental concepts, practices, and procedures
- Identifies and resolves clearly defined problems and escalates more advanced problems
- Reviews data to identify missing/ incomplete information, and inconsistencies/ anomalies in routine research/data
- Makes decisions within specific guidelines on matters of basic complexity and impact
- Exercises judgment within established procedures and/or protocols
Physical Demands & Environment
Able to meet the following physical demands, either with or without a reasonable accommodation:
- Regular and predictable attendance
- Stand for extended periods of time throughout a day
- Lift, carry, push, and pull objects up to 25 pounds frequently throughout a day
- Sit, stoop, climb, kneel, and crouch occasionally throughout a day
- Hear, see, and speak within a loud environment
Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.
Job Type: Full-time
Pay: From $56,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: On the road