Key Staff is currently recruiting for a highly motivated and detailed orientated Bilingual Customer Service Representative in Houston, TX.
Position Details
Title: Customer Service Representative
FLSA Status: Non-Exempt
Salary: $17.00 hourly
Schedule Shift: Mon-Fri 8am-5pm (*subject to change, hours may change to a later or earlier shift) with a rotating Saturday
***Bilingual is Required***
Essential Job Duties
- Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached. The process requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
- Monitor debtors accounts and follow-up to ensure payments are made in a timely manner
- Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies
- Collect balance or set up an appropriate payment plan.
- Review accounts to identify adjustments, discrepancies and create a request for resolution
- Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment
- All other duties as assigned
The ideal candidate should possess the qualities below:
- Basic computer skills
- Ability to compute basic math calculations
- Ability to multi-task
- Competitive
- Resourceful
- Goal Driven
- Great Work Ethic
- Team Player
- Punctuality
- Good Attendance
- Ability to switch between multiple computer systems
- Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is preferred
- Strong listening skills
- Ability to communicate clearly and succinctly is required
- Ability to talk to others to convey information effectively and professionally
- Capable of handling difficult, escalated calls and reach resolution
- Dependable and punctual
- Stress tolerance
- Ability to maintain professional demeanor
- Must be able to efficiently navigate through the CUB’s system
- Well organized in taking and processing payments
- Ability to effectively handle calls while maintaining the client’s and Firm’s standards.
Keystaff, Inc Since 2004. Let us be the Key to your success!!
Keystaff is an Equal Opportunity Employer, Keystaff, Inc. provides equal employment opportunities without regards to race, color, religion, gender, national origin, age and disability unrelated to an individual's ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.
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Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Houston, TX: Relocate before starting work (Required)
Work Location: In person