We are seeking a highly organized PBX operator to manage our Practice's phone calls. In this role, you will be responsible for maintaining our call directory, answering incoming calls, and connecting internal and external callers with corresponding departments or staff. You will be scheduling patients for 3 Family Practice locations in Henderson, Las Vegas, and Summerlin. You may also be required to perform other administrative duties.
To ensure success as a PBX operator, you should possess excellent interpersonal skills and competency in PBX phone systems. Top-notch PBX operators are multitasking experts who create a positive experience for every patient they assist.
PBX Operator Responsibilities:
- Creating, updating, and distributing a call directory to all departments.
- Answering, screening, and forwarding calls in a professional and courteous manner.
- Handling general phone inquiries about the practice, services, and other general information.
- Directing external calls to designated departments or individuals.
- Transferring internal calls across departments and between staff.
- Setting up and confirming scheduled patient appointments across all office locations.
- Relaying messages and other information to necessary physicians and/or staff members
- Returning patient emails, voicemails, and other messages.
- Maintaining a high volume of calls taken per day.
- Assisting with other administrative duties, including copying, scanning, faxing, and emailing.
- Medical knowledge (terms, services, insurances, etc) is preferred but not required.
- Ability to multitask and figure things out on your own is a plus!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Medical scheduling: 1 year (Preferred)
Willingness to travel:
Work Location: In person