The TownePlace Suites Orlando Airport is looking for an experienced front desk agent to join it's awarding winning front office staff. If you don't have at least 1 year of hotel front desk experience you will not be considered. This open position is primarily for 3pm to 11pm and the hours will be between 16 to 24 hours per week. Weekend and holiday availability is required. Shifts will be primarily weekends. College hospitality majors will be considered regardless of hotel experience. Apply online today or stop in and drop off your resume.
The Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional, and efficient.
Only Serious Resumes will be reviewed . A phone interview will be conducted before an in person interview will be scheduled.
Responsibilities and Duties
- Books guest reservations and/or coordinates with reservation center
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Answers and routes calls as appropriate; takes guest messages with accuracy
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass on log
- Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
- Answers phone in a prompt, efficient, and friendly manner.
- Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
- Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
- Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
- Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
- Balances cash at open and closing of each shift.
- Qualifications and Skills
- TEAM PLAYER
- OUTGOING
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of our organization
Job Type: Full-time
Experience:
- Front Desk: 1 year
- Education:
- High school or equivalent
Job Type: Full-time
Education:
- High school or equivalent (Required)
Experience:
- front desk: 1 year (Required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: $14.50 - $16.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Orlando, FL 32812 (Required)
Ability to Relocate:
- Orlando, FL 32812: Relocate before starting work (Required)
Work Location: In person