Job Summary:
Realvoice is looking for a motivated and experienced Bilingual Reservation Booking Agent to join our team. As a Bilingual Reservation Booking Agent, you will be responsible for handling customer inquiries, processing reservations, and ensuring that our customers have an exceptional experience when booking their travel arrangements.
Responsibilities:
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Must be bilingual- Spanish
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Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
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Process reservations and payments for various travel arrangements, and activities.
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Ensure that customer requests are fulfilled accurately and in a timely manner.
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Provide customers with information on travel regulations, passport requirements, and visa applications
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Continuously improve and update your knowledge of travel products and services.
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Provide exceptional customer service to guests throughout their stay, including resolving any issues or complaints that arise.
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Communicate with property owners and guests to confirm reservation details, answer questions, and provide recommendations for local attractions and activities.
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Maintain accurate records of customer interactions and reservations in our booking system.
Requirements:
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Fluent in both English and Spanish.
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At least 1 year of experience in a similar role, preferably in the sales or travel industry./
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Excellent communication skills, both written and verbal. The ability to communicate effectively with guests, property owners and internal staff..
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Strong attention to detail and the ability to multitask.
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Proficient in using booking systems and other travel industry software.
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Familiarity with popular travel destinations and the ability to research and provide accurate information.
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Ability to work independently and remotely with minimal supervision.
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The ability to work evenings, weekends and holidays is required.
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Proficient in Microsoft Office and some experience with working in several systems simultaneously and databases.
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Ability to adapt to changing technologies and processes as the company evolves.
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Positive attitude, team player mentality, and a commitment to delivering exceptional customer service.
Benefits:
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Competitive salary.
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Work from the comfort of your own home.
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Opportunities for career advancement and growth.
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Health insurance and other benefits.
If you are an enthusiastic, detail-oriented individual with a passion for hospitality and customer service, we encourage you to apply for this exciting opportunity to join our team as a Bilingual Reservation Booking Agent. Please visit https://www.realvoice.com/careers/ to apply now!