Join our exceptional team as a Front Office Manager at our prestigious hotel in a prime location. If you are passionate about hospitality management, guest services, and creating memorable guest experiences in a fast-paced environment, this role is perfect for you. We offer competitive benefits, career growth opportunities, and a supportive work culture.
**Duties:** - Lead and supervise the front desk team to ensure seamless guest check-in and check-out experiences - Handle guest inquiries, requests, and complaints with professionalism and efficiency - Maintain a well-organized front desk area and ensure adequate supplies are stocked - Oversee reservations, cancellations, and modifications accurately in the hotel system - Collaborate with various departments to enhance guest satisfaction and resolve issues promptly - Uphold high standards of customer service to exceed guest expectations consistently - Conduct training sessions for staff on customer service best practices and operational procedures
**Qualifications:** - Previous experience in hotel management or hospitality is preferred - Strong background in guest services, front desk operations, or resort settings is advantageous - Familiarity with hotel management software and phone systems is a plus - Excellent communication skills with a focus on delivering exceptional guest experiences - Ability to multitask effectively, work under pressure, and maintain a positive attitude - Proficiency in handling various aspects of hospitality management - Flexibility to work varied shifts including nights, weekends, and holidays This job description provides an overview of the Front Office Manager role. Specific responsibilities may vary based on the hotel's requirements. If you are enthusiastic about leading a team to deliver top-notch service and ensuring guest satisfaction, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Nashville, TN 37203 (Required)
Ability to Relocate:
- Nashville, TN 37203: Relocate before starting work (Required)
Work Location: In person