Assists patients and families with identifying community resources if funding is limited.
Coordinates with internal/external case managers and team staff along with the patient's chosen supplier concerning DME.
Encourage patients to identify a community primary care physician for follow up needs concerning future DME.
Works with the Seating Clinic and Center for Assistive Technologies department.
Meets with suppliers, patient/family, patient assigned team and internal/external case managers to communicate progress of DME.
Acts as a patient advocate by providing supportive information needed for the appeal of denials of equipment when made by the insurance carrier.
Maintains current knowledge and understanding of DME, DME benefits and benefit administration.
Coordinates DME in-service education for therapists and case managers.
Re-establishes and Chairs the DME committee.
Facilitate communications with suppliers when there are expressions of dissatisfaction, service expectations not being met, conflicts concerning funding, and problems processing DME requests between Shepherd staff and internal/external Case Managers.
Attends team meetings, therapist floor meetings and case management meetings to advise updates of changes or updates concerning DME.
Creates a plan for the onboarding of new staff.
Defines DME documentation guidelines.
Audit DME documentation.
Coordinates DME staff coverage when staff are out of the Center.
Assist with difficult DME issues as needed.
Providing in the moment coaching to DME staff.
Support DME in the management of escalated issues of patients and families.
Acts as a resource to clinical staff for DME concerns or questions.
Supports customer service issues from internal and external sources.
Special projects, initiatives, and other job duties as assigned.
Coordinate communication and appointment schedule for Atlanta Regional Commission and Brain and Spinal Trust Fund.
Coordinate communication, applications and manage funds for Andee's Army
Track, coordinate requests, manage invoices to pay bills for PEF, PAF, Interpreters, Transportation, Apothecary and ATC.
Other duties as assigned.
Knowledge of Excel, Microsoft Word, general computer use required.
Excellent customer service and communication skills required.
Ability to handle multiple tasks simultaneously and manage conflict resolution.
Additional skills set: Adaptability; Conflict management; Diplomacy in stressful situations; Strong initiation skills.
Able to develop working relations with varying customers
Strong organizational skills
Autonomous accountability - self-directed
Strong work ethic.
Understands interdisciplinary team approach
Demonstrates strong collaboration skills
Ability to influence colleagues and partners
Strong oral and written communication skills
Creates an empathetic, results-focused team atmosphere