Job Overview:
We are seeking a dynamic Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in English and at least one other language, with a passion for providing exceptional customer service.
Responsibilities:
- Handle inbound and outbound customer calls professionally and courteously
- Assist customers with product inquiries, orders, and issue resolution
- Upsell products or services to increase revenue
- Maintain accurate customer records through data entry
- Analyze customer interactions to improve service quality
- Communicate effectively in both English and another language
Requirements:
- Proven experience in customer service or sales
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages fluently
- Strong problem-solving skills and attention to detail
- Proficient in data entry and CRM software
- Willingness to work flexible hours as needed
If you are a motivated individual with a passion for delivering outstanding customer service in a multilingual environment, we encourage you to apply for the Bilingual Customer Service Associate position.
Job Types: Full-time, Part-time
Pay: $12.00 - $25.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Relocate:
- Killeen, TX 76549: Relocate before starting work (Required)
Work Location: In person