The Hotel Front Agent position serves as the face of our business and senior management’s connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. The candidate must possess strong customer service skills in order to respond quickly to guests’ needs and complaints. A customer-oriented approach is essential.
Job Duties & Responsibilities:
- Greet guests in a friendly manner and follow proper check-in/check-out procedures
- Take payments and post accurately to guest accounts
- Book reservations for individuals, families and groups as required
- Communicate with housekeeping and management in a friendly and professional manner
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Refer guests to local attractions, restaurants and venues
- Some minor troubleshooting (example: helping a guest work the TV remote)
- Other duties as required
Qualifications:
- Previous hospitality experience preferred (but not required)
- Excellent customer service skills
- Ability to multi-task
- Strong communications skills
If you’ve worked in the hospitality industry before, we definitely want to talk to you. However, we’re willing to train the right applicant.
Job Type: Full-time
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Rotating weekends
- Weekends as needed
Work setting:
Work Location: In person