Service Representative Trainee, Entry Level Position - La Crescenta area of Glendale
Job Description & Requirements:
Overview
We are seeking a motivated individual with a passion to help others to join our team and train for the position of Service Representative. If you have a passion to help others, possess excellent communication skills, are self-motivated and dynamic, you may want to consider joining our team! The Service Representative is responsible for providing excellent service, information and education to our California client base of healthcare professionals, resulting in outstanding client retention. If you enjoy meeting new people, variety in your workday and a change of scenery this may be the job for you!
Qualifications
High School Diploma/GED
Valid Driver’s License
Good Driving Record
Ability to Operate a Vehicle
Proof of Insurance
Reliable Transportation
Professional appearance & conduct
Previous experience with client relationships, working with clients/customers
Flexibility For Hybrid Work Locations
Ability to work from various client facility locations, our office, your home office
Communication
Dynamic and outgoing individual who enjoys meeting new people.
Can easily communicate in a relatable and engaging manner.
Possesses excellent written and verbal communication skills with clients and colleagues.
Ability to present information effectively to both managers and clients.
Ethical, fair and professional conduct with both clients and colleagues.
Technological proficiency
Able to use various software for efficient task completion.
Proficiency with Windows, Microsoft Word, E-mail, Outlook and the Internet.
Familiarity with Excel, PowerPoint, Microsoft Teams and Zoom is helpful.
Organizational Skills
Excellent organizational skills.
Able to prioritize multiple tasks without compromising quality.
Able to work independently with minimal supervision.
Position Responsibilities
Contribute to our growth by playing a crucial role in providing a memorable service experience to our client base of healthcare professionals. Support workflow processes. Provide valuable information and education to our clients, on-site workplace assessments conducted at client facility locations, creating documents, certificates, and reports, assisting clients who call into client services department, other administrative duties associated with the position.
Work cross-functionally to provide exceptional service to our clients while in the field or in the office. Hybrid Work Locations: client facilities, our office, your home office.
Travel to client facilities is required for this position.
Benefits
All hours spent during training are hours worked and are paid hours
Full-time position with a hybrid work location: Office Location, Client Locations, Home Office
Paid Time Off/Vacation Accrual
Paid Sick Days Accrual
Paid Holidays (7 Major Holidays)
Compensation for the Position
Trainee Compensation: Hourly + bonus upon successful completion of each training component
Compensation thereafter: Hourly + built-in bonus system
Qualifying mileage reimbursement during training period and thereafter
Schedule
8-hour workday (occasional approved overtime, if needed for field days)
Field Day work schedule varies daily depending on client location and appointment start time. Field Days can also include some administrative work from our office location or your home office, depending on the weekly needs of the office.
Example of a weekly schedule (8-hour workdays with 1 hour meal break each day)
Mon 6:30 am – 3:30 pm Field Day
Tues 7:00 am – 4:00 pm Office & Field Day
Wed 9:00 am – 6:00 pm Field Day
Thu 7:00 am – 4:00 pm Hybrid Day Office Location/Home Office
Fri 6:00 am – 3:00 pm Field Day
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- On-the-job training
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Glendale, CA 91214: Relocate before starting work (Required)
Work Location: Hybrid remote in Glendale, CA 91214