Job Summary:
We are seeking a highly motivated and customer-oriented Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service and support to our clients in both English and Spanish. This is a great opportunity for individuals who are fluent in both languages and enjoy assisting customers with their inquiries and needs.
Duties:
- Provide excellent customer service by responding to customer inquiries and resolving issues promptly and efficiently
- Handle inbound and outbound calls in a professional and courteous manner
- Upsell products and services to customers when appropriate
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer information in the system
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively with customers through various channels including phone, email, and chat
- Maintain a high level of knowledge about our products, services, promotions, and policies
- Collaborate with team members to ensure customer satisfaction
Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills in both English and Spanish (verbal and written)
- Excellent phone etiquette with the ability to handle difficult or irate customers professionally
- Proficient in data entry and navigating computer systems
- Ability to multitask, prioritize, and manage time effectively
- Strong problem-solving skills with the ability to analyze situations and provide appropriate solutions
- Ability to work independently as well as part of a team
We offer competitive pay based on experience.
If you are a motivated individual with excellent customer service skills and fluency in both English and Spanish, we would love to hear from you. Apply now to join our team as a Bilingual Customer Service Associate!
Job Types: Full-time, Part-time
Pay: $12.00 - $30.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Relocate:
- Killeen, TX 76543: Relocate before starting work (Required)
Work Location: In person