Job Description
As a Guest Service Representative, you will serve on the Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required.
- Welcome and fulfill the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Maximize sales revenues through up-selling and marketing programs
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
- Responsible for night audit reporting completion
- Costumer service experience
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Dependable & reliable
- Able to work all shifts as business demands
Job Type: Full-time
Pay: $12.50 - $14.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- Are you authorized to work in the US?
Experience:
- Hotel experience: 1 year (Preferred)
- Hilton: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
Work Location: In person