We are seeking a Customer Service Representative to join our team. The ideal candidate will be highly motivated, with a proven ability to meet deadlines and will possess strong analytical and organizational skills. The candidate should be a fully licensed insurance professional with at least 2-5 years of insurance related experience. The candidate will assist our production team by providing customer service to both new and renewal business.
NHIG is an independently, locally owned, insurance agency offering risk management and commercial property/casualty insurance services to clients across the United States. We specialize in insurance programs for multifamily housing developments with a high concentration of affordable housing.
We value a strong work ethic, superior customer service, high performance standards, and a collaborative work style.
Join our team as a Customer Service Representative and be part of a dynamic work environment where your skills will be valued and developed.
Responsibilities:
- Service existing and new commercial lines accounts
- Provide exceptional customer service
- Develop a strong working relationship with carriers, lenders and insureds
Duties include but are not limited to:
- Perform data entry tasks accurately and efficiently
- Handle inbound customer inquiries via phone and email
- Provide clients and lenders with appropriate evidence of insurance- insurance certificates, binders and policies
- Perform job functions as workflow requires
Job Requirements:
- Property & Casualty Producer License
- 2-5 Years of commercial lines servicing experience
- Strong computer skills and proficient in Microsoft Office including, Word, Excel, and Outlook
- Experience using EPIC through Applied or other similar Applied programs
- Capable of learning new computer programs
- Ability to analyze information and solve problems effectively
- Exceptional written and verbal communication skills
- Excellent customer service skills
Benefits:
- Health Plan
- 401(K) Retirement Plan with employer match
- Paid time off
- Paid holidays
- Short-term & Long -term Disability
- Incentive Bonus Program
- On-site gym
- Paid CEs
Job Type: Full-time
Experience level:
Weekly day range:
Work setting:
Work Location: In person