As General Liability Risk Coordinator, you will compile facts, investigate customer injury claims and evaluate and negotiate resolutions of routine liability claims (minor to moderately severe injuries) to protect Kohl's interests.
Correspond with claimants, witnesses and internal partners to document event statements
Investigate and verify customer injury statements and facts, compile evidence, video and claim information and document according to written procedures
Conduct recorded statements from claimant and witnesses, as needed
Evaluate liability based on verifiable and disputed evidence to create an action plan
Evaluate liability to set financial reserves
Follow written procedures to report claims that meet specific criteria to excess insurers and/or escalate claims internally
Communicate with managers on escalated claim status and current action plans
Deny, settle or authorize payment directly with claimant of routine customer injury claims
Additional tasks may be assigned