JOB OVERVIEW:
The ideal candidate will have experience in all areas of the hotel. Previous experience as an AGM is a MUST.
DUTIES AND RESPONSIBILITIES: .
- Assist the General Manager in his day to day operations.
- Provides training to staff.
- Assist in promoting the property within the hotel industry, local community and trade associations.
- Monitor the Guest feedback.
- Receive and resolve guest concerns and service recovery processes.
- Assist in the selection of hotel staff.
- Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
- Maintains accurate records including cash flows, AR Aging reports, Direct billing etc.
- Conducts morning meetings.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Builds loyalty through proactive communication, setting and managing expectations and delivering solid business results.
- Assist GM in key property issues including capital projects, customer service and refurbishment.
- Performs daily, weekly, and monthly property inspections.
- Ensures property, grounds and work areas are maintained to standard.
- Completes EOM (End of Month) Reports.
- Performs room inspections, public area and exterior.
- Provide effective leadership to hotel team members.
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
- Assist the GM in in all aspects of business planning.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- Strong management skills.
- Ability to appropriately assign or delegate work and authority to others in the accomplishment of goals and provide coaching, advice and assistance as required.
- Available to work when needed, including weekends, holidays, and nights.
Job Type: Full-time
Pay: From $36,500.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel: 2 years (Required)
Language:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person