General Definition of Work
Performs work assisting Housing Choice Voucher (HCV) Case Specialists, HCV Manager and HCV clients, updating department files, executing record-keeping duties, coordinating inbound and outbound phone calls, conducting community outreach, and other work as apparent or assigned.
This position reports to the Housing Choice Voucher Manager.
PAY: $13.59 - $19.03 PER HOUR
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without a reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible.
- Answers client inquiries concerning rent, special maintenance, damage, and other charges or fines that have been levied by the landlord; passes along complaints regarding a landlord’s failure to repair or maintain a rental unit to the HCV Department Manager; and follows through on general complaints with program participants.
- Provides information on established routines and procedures to clients and landlords as needed.
- Assists with managing HCV waiting list.
- Assists residents and the public in completing forms which affect management operations and functions.
- Maintains office traffic log and waiting area.
- Answers office phone pleasantly and professionally.
- Helps maintain and organize general office files.
- Assists in tasks such as data entry of applications and scheduling of interviews.
- Assists clients and landlords with the signing of new leases and contracts.
- Assists with monthly re-examination process.
- Adheres to guidelines as outlined in the Administrative Plan for HCV.
Minimum Qualifications
High School Diploma or GED and minimal years of experience in Business Management, Reception, Hotel Front Desk, Clerical, Data Entry, Office Management or Social Work, or a combination of equivalent education and experience.
Preferred Qualifications
Associates degree in business and considerable years of experience Business Management, Reception, Hotel Front Desk, Clerical, Data Entry, Office Management or Social Work, or a combination of equivalent education and experience.
Special Qualifications
Valid state identification or driver’s license in the Commonwealth of Virginia
Working Conditions
The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible.
- Employees sit frequently or most of the time of the time but may seldom or never walk or sometimes stand for periods of time.
- This classification involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.
Sensory requirements include standard vision requirements, ability to express ideas and standard hearing requirements. #HP