As a Project Coordinator/Customer Service Representative at The Rental Company ("TRC"), you will provide service and support to internal and external customers. This is a pivotal role as you will be many customers' first point of contact. Therefore, professionalism is vital in this high-volume and fast-paced environment.
At TRC, we offer an exceptional environment and the opportunity to learn, grow and advance in your career. You will be supported by a strong management team that will help you achieve your goals. Plus, you will be empowered to contribute highly to our dynamic and engaging organization.
Additional duties include the following:
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Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc.
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Log all correspondence details, and quotes into our designated drive, POR system, Quickbooks Online.
- Escalate after-hours emergency service and rental requests
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Adhere to processes and call guidelines as applicable to the call type
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Other duties are assigned as needed.
Job Requirements:
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High School diploma or equivalent
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1-2 years of Customer Service Experience
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Strong verbal skills and ability to speak clearly and articulate
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Data entry skills-40 wpm
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Proficiency in Microsoft applications
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Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
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Excellent time management and efficiency skills
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Excellent organizational skills with heavy attention to detail
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Able to deal with conflict and respond professionally
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Ability to work after hours if needed.
At TRC, we believe it takes great employees to build a great organization – and we’re passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on corporate values and centers on mutual respect, job satisfaction, diversity, and a shared responsibility to build a better future.