Overview:
Tully Rinckey PLLC is a full service law firm seeking a Client Relations Associate to join our Albany, NY office. The firm has been on the Inc. 5000 list of America’s fastest-growing private companies eight times, and business journals have recognized Tully Rinckey PLLC as one of the “Best Places to Work.”
The Client Relations Associate works with potential clients to educate them about how the firm can best resolve legal matters by facilitating the attorney consultation process.
Responsibilities:
- Use inside sales, client development, customer service, and business development skills to educate potential clients on the firm’s attorneys, legal services, and practice areas;
- Document and log potential clients in a CRM database;
- Facilitate consultations with attorneys;
- Take payments for attorney consultations;
- Resolve client/customer service concerns; and
- Achieve departmental sales, client development, and customer service goals.
Qualifications:
- Sales, inside sales, client development, account executive, customer service, receptionist and/or call-center experience preferred;
- Excellent interpersonal and communication skills;
- Ability to multi-task in a results-driven environment;
- Proficiency in Microsoft Office including Excel, Word, and Outlook.
Benefits:
Competitive compensation, employer matched 401(k), paid holidays, vacation and sick time a comprehensive benefits package to include five health insurance options, three dental plans, vision, life, short term and long term disability insurance, and a 24/7 concierge telemedicine service.
Firm Overview and Culture:
Tully Rinckey PLLC has been ranked as one of America’s fastest growing companies by INC5000 for eight years and has been recognized by the Albany and Washington DC Business Journal as Best Places to Work. In 2020, the firm promoted 11 Attorneys to Equity Partner and the firm’s Chief Executive Officer Michael Macomber has implemented a profitable and strategic growth plan for the firm. The firm routinely gives back to the community and has established the Tully Rinckey Foundation for this sole purpose.
For more information about the firm, please visit: https://www.tullylegal.com/our-firm/careers/
Job Type: Full-time
Pay: $19.23 - $20.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Customer service: 2 years (Required)
- Phone etiquette: 2 years (Preferred)
Work Location: In person