Crown Data Systems
Crown Data Systems is the recognized leader in air freight trucking software, electronically uniting carriers and forwarders in the Last Mile Delivery.
The Applications Support Specialist role is a member of our operations team. The team is comprised of friendly, service-focused professionals who are responsible for the onboarding, training, and support of our rapidly growing customer base.
If you enjoy working in a highly collaborative and relaxed environment, and love creating and delivering simple, but powerful solutions to complex problems, come join the Crown Data Systems team!
Job Responsibilities
- Deliver technical support and application problem resolution to end users via phone and email
- Conduct virtual training classes on Crown products
- Assist in creating and maintaining training aides, wiki articles, procedure documents, and other resources for team members
- Demonstrate strong interpersonal and communication skills while working with customers and internal team members
- Maintain a high level of accountability and professionalism over customer issues, while striving to exceed service level standards
- Work effectively and manage your tickets with minimal supervision
- Demonstrate flexibility in being able to handle interruptions well, prioritize work appropriately, and transition between tasks with ease
Experience/Skills/Education
- HS diploma required
- Strong verbal and written communication skills
- Problem solving skills
- Minimum of two years working directly with customers. Technical support experience is preferred, but not required.
- Hybrid work schedule after initial 90-day onboarding period
Job Type: Full-time
Pay: $44,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
Experience level:
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Buffalo, NY 14227: Relocate before starting work (Required)
Work Location: Hybrid remote in Buffalo, NY 14227