Role and Responsibilities:
The ideal candidate must be a quick learner with technical aptitude skills. In this role, HRIS support and guidance will be provided to our clients:
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Provide technical support and ongoing maintenance for the HRIS system
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Serve as technical point of contact for HRIS products. Assist’s Team with maintaining data integrity, configuration changes and testing.
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Research, troubleshoot and resolve system issues.
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Recommend system design and configuration changes. Build, test, and implement changes in collaboration with HRIS Team.
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Participate in HR projects involving future HRIS product implementation, Partner Groups, new functionality and process improvements.
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Develop and maintain HRIS procedures, guidelines, and documentation.
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Troubleshoot, analyze and solve complex customer issues utilizing documentation, testing and knowledge base.
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Analyze customer configurations and think "outside the box" to resolve and/or find an appropriate alternative solution.
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Provide technical expertise to conduct specific performance or functional tests associated with resolving issues to assist colleagues.
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Perform other duties as assigned
Qualifications, Education and Skills Requirements:
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Bachelor’s Degree in Information Technology, Human Resource Management, Business Administration, or related field.
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Minimum of 4 years of HRIS system administration experience with the UKG Ready platform.
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Experience creating and maintaining documentation for system usage.
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Strong analytical and problem-solving skills.
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Must be detail oriented and a self-starter.
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Experience in a client service environment handling multiple external clients and ability to present ideas and programs
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Excellent written and verbal communication skills
- Excellent interpersonal and technical support skills
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Excellent organizational skills and attention to detail
- Proficient with Microsoft Office Suite or related software (experience with Excel V-lookup is particularly helpful)
Preferred Skills:
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Professional Human Resource and/or Benefits certifications (e.g., PHR, SHRM-CP, CEBS)