Work Schedule:
- Full-time position, Monday through Friday, 7:30 AM to 4:30 PM with a 1-hour unpaid lunch.
** Your resume must clearly reflect your experience as a Receptionist to be considered for this position. **
Position Overview:
The Receptionist is the first point of contact for clients, visitors, and staff at our Adult Day Program. This role is essential in providing a welcoming and efficient front desk experience. The Receptionist will handle a variety of administrative and clerical tasks, ensuring smooth operations and excellent customer service.
Key Responsibilities:
1. Front Desk Management:
- Greet clients, visitors, and staff in a friendly and professional manner.
- Answer and direct phone calls to appropriate personnel.
- Manage and coordinate the check-in and check-out process for clients.
- Ensure the reception area is clean, organized, and presentable.
2. Administrative Support:
- Perform general clerical duties including photocopying, faxing, mailing, and filing.
- Maintain and update client records and information in the database.
- Schedule and confirm appointments and meetings for clients and staff.
- Assist with the preparation and distribution of program materials and reports.
3. Customer Service:
- Address client and visitor inquiries, providing accurate information about the program and services.
- Handle complaints or issues with professionalism and escalate to the Program Director when necessary.
- Provide support and assistance to clients and their families as needed.
4. Communication:
- Coordinate with staff to ensure seamless communication and operations.
- Relay messages and information promptly to the relevant parties.
- Assist in the preparation of newsletters, memos, and other communications.
5. Compliance and Confidentiality:
- Adhere to all policies, procedures, and regulations related to the Adult Day Program.
- Maintain the confidentiality of client information and adhere to HIPAA regulations.
Qualifications:
Education and work Experience Requirements:
- High school diploma (or GED or High School Equivalence Certificate). Bachelor's degree
- Minimum of one-year experience in customer service setting.
- Working in an environment that supported clients with physical and/or developmental disabilities.
- Bilingual (English – Spanish) Preferred.
- Excellent organizational, multi-tasking and prioritizing skills.
- Excellent communication skills for all levels of employees and customers.
- Willingness and ability to learn new skills.
- Ability to work under pressure.
- Attention to detail.
- Computer skills, experience with excel and additional office soft wear.
- Excellent organization, Interpersonal and communication skills.
- Compassionate about the care and well-being of others.
- Ability to pass a background check and drug test.
- Positive attitude, great personality and patience is a must.
- Demonstrate respect and dignity client’s, co-workers and visitors.
- Exceptional team player and maintain morale within the company.
- Access reliable transportation for regular attendance.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
- Ability to work independently and as part of a team.
- Knowledge of HIPAA regulations and confidentiality requirements.
COMPETENCIES
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Work well under pressure.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
Physical Requirements
- Light work involves exerting up to 25 pounds of force occasionally to lift, carry, push, pull, and otherwise move objects. Involves bending, squatting, reaching, and moving about most of the time.
- Heavy work involves exerting up to 50 pounds of force occasionally to lift, carry, push, pull, and otherwise move objects. Involves bending, squatting, reaching, and moving about most of the time.
Job Type: Full-time
Pay: $13.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Front desk: 1 year (Required)
Ability to Commute:
- Las Vegas, NV 89130 (Required)
Work Location: In person