Client Service Specialist
This is not a typical help desk position. The environment is outstanding, the tasks are challenging and the interactions with our clients are rewarding.
Schenectady-based software consulting firm, James McGuinness & Associates, is seeking a full-time Client Service Specialist. Successful candidates must:
· Be organized.
· Possess excellent communication skills.
· Be comfortable working in a team environment.
· Be able to gather and analyze data related to customer issues.
· Be able to create and present information in live training sessions.
· Be available to travel occasionally.
· Be able to write documentation for software products.
· Work with personal computers.
· Be able to test software to ensure user requirements are satisfied.
· Ability to maintain a positive attitude within a fast-paced, growth-based environment.
· Ability to embrace and adapt well to change.
· Think creatively and offer ideas to help enhance the client experience
Knowledge, Skill, Abilities:
- Knowledge of accounting and payroll functions
- Experience with Microsoft Office (Word and Excel)
- Experience with Microsoft SQL preferred but not required
- Strong customer service skills including problem resolution.
- Time management skills, including the ability to organize and manage multiple priorities.
- Solid interpersonal and communication skills in order to meet customer needs and resolve customer service issues.
- Ability to work comfortably both independently and as part of a team.
- Self-motivated and the ability to build relationships
- Have the technical aptitude to learn and use new systems.
Minimum Qualifications:
- Associate Degree (IT background a plus)
- 3-5 years of customer services experience
Success Factors:
- Ability to maintain a positive attitude within a fast-paced, growth-based environment.
- Ability to embrace and adapt well to change.
- Think creatively and offer ideas to help enhance the client experience
Salary/Benefits:
Salary is commensurate with education and experience.
Full benefit package.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Work Location: In person