Job Summary:
We are seeking a dedicated Performance Manager to join our team- Account Recovery Services Incorporated located in Thousand Oaks, CA. The Performance Manager is an acting liaison between the organization’s clients and the law firms.
We are looking for a candidate to serve as a Performance Manager, representing the company’s and client’s interests as a liaison and driving legal process and litigation excellent with several vendor law firms. The ideal candidate will be comfortable helping vendor firms aggressively pursue litigation strategies by assisting with media support, file review, resolution discussions, and timely escalation of important issues. The applicant should be comfortable working with attorney and non-attorney firm management via regular daily conduct and formalized weekly performance calls.
The ideal candidate will demonstrate the following:
- Ability to multitask and display strong attention to detail in a high paced atmosphere
- Highly intelligent, detail-oriented, and customer-service savvy interactions
- Excellent presentation skills, both written and verbal
- Strong knowledge of Outlook, Excel, and Word applications
- Comfort communicating with information systems professionals for reporting and automation.
- Ability to interact effectively with a wide range of staff throughout the company
- Aptitude in identifying and resolving issues in file resolution and litigation timeliness
- Ability to track and report on daily and monthly collection metrics
- Drafting and analytical skills to update and develop new operational procedures
- Strong knowledge of civil procedure, including understanding motion content and court filings
- Familiarity working with attorneys
Competencies
1. Leadership Skills
2. Communication Proficiency
3. Organizational Skills
4. Presentation Skills
5. Thoroughness
6. Time Management
7. Problem Solving/Analysis
8. Financial Management
Preferred Education
1. Paralegal certificate, Bachelor’s Degree in relev
If you are a motivated individual with a passion for driving performance and enhancing customer experience, we invite you to apply for the Performance Manager position.
Job Type: Full-time
Pay: $66,560.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Thousand Oaks, CA 91360 (Required)
Ability to Relocate:
- Thousand Oaks, CA 91360: Relocate before starting work (Required)
Work Location: In person