We are a dynamic, high growth business. The right Customer Service Associate will be fulfilled emotionally and intellectually with the challenges and opportunities of the day-to-day business.
R. P. Fralin Inc. is a growing multi-faceted real estate developer based in Roanoke, VA. We seek a high integrity person to support our dynamic team.
We look forward to a complement to our wonderful team. Our Customer Service Associate needs to be a collaborative team player, have strong written communication skills, get along with co-workers well, and be willing to think outside the box.
Since we were founded, our company has grown tremendously and has completed over 2,400 homes and many Multi-Family and Office Building projects, which we continue to own and manage.
We are entrepreneurial, enthusiastic and are committed to success and each other. This is a special opportunity for the right individual.
* Local candidates highly preferred.
www.rpfralininc.com
www.rfralinhomes.com
www.rfralinassociates.com
Typical tasks could include:
- Manages paper and electronic files of sold home contracts and leases including supporting documents such as amendments, applications, upgrades, and specifications.
- Provides timely and accurate customer and internal communication throughout the home buying and/or leasing experience.
- Qualifies lease applications.
- Conducts upgrade sales and standard selections with every customer.
- Coordinates home closing process with key stakeholders, including customer, lender, settlement agency, superintendent, etc.
- Creates and maintains listings in the MLS, Zillow, and other advertising platforms.
- Ensures customer walk-thru and associated inspections follow company guidelines and are scheduled in a timely way.
- Organizes warranty claims, work orders and open punch list actions through to timely completion and according to company guidelines and contractual obligations.
- Compiles market data including surveys, competing properties, and regional vacancy rates.
Compensation is commensurate with experience.
Part-time hours may be available based on business needs and experience level.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person