Intelligent Communication Solutions has an immediate opening for an experienced full-time dispatcher position. You must be self-motivated and have great oral communication skills over the phone. Must also have experience with written communication using MS Outlook. Candidate should be able to work independently and enjoy working with people in a very fast paced high call volume environment.
This is a great opportunity to join a company that has an outstanding reputation for service & quality. The position will be based in our Orlando, Florida office.
Responsibilities Include:
- Receive trouble tickets via email from customers and schedule remote techs and/or field technicians to go onsite and resolve issues
- Handle multiple phone calls in a busy office environment
- Accurately type up Service Orders and email or fax it to field technicians
- Check technicians in and out while they are on job site
- Update customers on the status of the job, once the tech leaves the site
- Knowledge of administrative and clerical procedures
- Invoice completed projects as assigned
Requirements:
- Atleast two year Customer Service / Dispatch experience required
- Strong oral communication skills
- Demonstrated written communication skills
- Intermediate knowledge of Microsoft outlook, Word and Excel
- Skills to interact professionally and positively with technicians, customers and coworkers
- Able to type 40 WPM
- Organizational skills
- Strong sense of urgency; and able to meet service response times
- Willing to be on-call after hours and weekends every other week to handle critical down systems
- Work with internal departments to meet customer’s needs
- Ability to multi-task, prioritize, and manage time effectively
- Associate degree or equivalent
- Must pass drug screening
- Must pass criminal background check
Benefits
- Paid overtime
- Paid holidays
- Paid vacation
- Performance Bonus
- Health Insurance
Company Description
- Intelligent Communication Solutions has been in business selling, installing and servicing telecommunication equipment and systems primarily to the hospitality industry across the United States for the past 14 years. Our technicians are trained and certified across multiple platforms and have a combined experience of over 35 years
Experience:
- Customer Service / Dispatch / Project Coordination Skills: 2 year
Education:
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Orlando, FL 32803: Relocate before starting work (Required)
Work Location: In person