Summary of Duties:
Under the direction of the Front Desk Manager, to ensure and assist with efficient operations of the Front Desk Department including but not limited to: Greeting patients, Patient Check-In/Out, Updating demographics, Scheduling, Insurance Coverage, Outgoing Referrals, Voicemails and Interoffice Communications.
Primary Duties: (* = essential functions)
-
To cheerfully and professionally greet and assist all patients within the practice*
-
To obtain patient demographic information and accurately input into the EMR*
-
To verify patient insurance information at each visit*
-
To scan pertinent patient information into EMR including authorizations, recent lab reports provided by patient, etc.*
-
To obtain patient authorization for medical records release (HIPAA compliance)*
-
To schedule necessary appointments after completion of patient visit*
-
To monitor and review patient schedules for next day office appointments in order to pull or put charts together if needed*
-
To collect co-pays and patient balances*
-
To identify and accurately resolve minor patient billing complaints*
-
To assist with ordering, receiving and stocking of office supplies*
-
To maintain the cleanliness of our patient lobby*
-
To assist other Medical Receptionists and clinic colleagues*
-
Other duties as assigned.
Position Requirements:
-
Requires a High School diploma or equivalent
-
Requires a minimum of 2 years customer service or medical office experience
-
Requires intermediate computer competency including the ability to learn new programs quickly
-
Requires demonstrated ability to type at a rate of 45 wpm with minimal errors
-
Requires strong written and oral communication skills
-
Requires the use of sound judgement when making decisions concerning patients and staff.
-
Requires ability to manage multiple assignments under varying degrees of pressure (usually from deadlines).
-
Requires proven ability to work well in a team situation or any other role assigned
-
Requires complete professional and compassionate focus on patient care and customer service
-
Requires exceptional interpersonal skills, including the ability to exhibit workplace civility and promote a positive work environment