HRCU is a community credit union providing top notch service to our members and making a difference to our communities. We are Better, Not Bigger Banking. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.
This is a full time hybrid position with a Saturday rotation (out at 1pm).
The Member Support Center offers service to our members by telephone, chat, mail, and email. As a Representative, you assist our members and potential members with requests, conducts financial transactions, explains services, and troubleshoots issues. Financial transactions include receiving checks, processing payments, transfers, account maintenance, opening accounts, and establishing services. Administrative duties may vary but not limited to account maintenance, records maintenance, product reports, deposit verification, and filing.
Requirements:
Prior banking or call center experience highly desired.
- Experience: Minimum 2 years customer service and call center experience a plus.
- Education: High School Diploma or equivalent.
HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits include:
- Paid time off- Vacation, Sick, Personal, Birthday
- 11 paid holidays
- Tuition reimbursement
- Student loan repayment
- Banking and loan discounts
- Insurance – medical, dental and vision
- Flex Spending Plans & Health Savings Account with employer funding
- Company paid Short Term & Long Term Disability
- Company paid Life Insurance
- 401(k) retirement savings plan (with a match of up to 6%)
- Professional Development
Applicant Notes:
- No phone calls, please. Applicants will receive updates in Indeed on the status.
- Direct hire - no agency solicitations, please.
A background check including references, prior employment, social security trace, credit report, and national/county/local criminal records.
HRCU is an Equal Opportunity Employer (EOE). We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
(keywords: teller, bank, financial, banker)
Job Type: Full-time
Pay: From $18.50 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
- Wellness program
Physical setting:
Schedule:
Supplemental pay types:
Ability to Relocate:
- Rochester, NH 03867: Relocate before starting work (Required)
Work Location: Hybrid remote in Rochester, NH 03867