SUMMARY: Responsible for working with the executive team to accomplish multiple administrative goals in a fast-pace environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assists in onboarding and orientation of new associates and newly promoted associates; ensuring completion in a thorough and timely manner. Assist in uploading process of bi-weekly schedules. Review time and attendance records. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. Address guest complaints, identifies and resolves problems in a timely manner; uses reason when dealing with emotional topics and/or situations. Carries out responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations. Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements. Assists in assuring quality assurance (QA) requirements are in place in regards to all required training. Thoroughly understands and implements the Brand service culture. Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths. Ensures a viable key control program is in place. Remains highly visible and be readily available and approachable for all guests. Extends professionalism and courtesy to guests at all times. Takes initiative to offer assistance or answer questions throughout the hotel. Assists supervisors in motivating associates. Creates a hotel environment that emphasizes motivation, teamwork and a passion for providing exceptional service. Leads by example demonstrating self-confidence, energy and enthusiasm. Encourages staff to solve guest related concerns. Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, and ordering procedures. Ensures all required food audits are completed per system standards. Performs all shift checklist responsibilities. Assists front desk, cover shifts as needed. Assists with inventory control, including, but not limited to, linen, F&B, Guest Room Supplies, Maintenance Supplies, etc. May be asked to operate a motor vehicle in the course of running errands for the hotel.
- Performs other duties as required.
- Spanish as second language is an asset.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Experience:
- Microsoft Excel: 1 year (Preferred)
- Microsoft Powerpoint: 1 year (Preferred)
Work Location: In person