Our company:
We are a rapidly growing, innovative e-commerce superglue (adhesives) brand. We've created a presence in a market dominated by industry giants. In recent years, we've differentiated ourselves through disruptive social media marketing strategies, community engagement, and exceptional customer service. We plan to leverage our brand reputation to partner with new B2B retailers in niche industries.
We are looking for a detail-oriented, hard-working Administrative Assistant with e-commerce order processing and Customer Service Experience. Your responsibilities would include processing our website and Amazon orders, communicating with our social media marketing team, coordinating with our order fulfillment team, training less experienced clerks, and actively identifying efficiencies in our order processing workflows.
Your responsibilities will also include tracking shipments, overseeing inventory audits and maintaining reports, and conducting quality and quantity checks that lead to optimal stock levels of quality products.
Administrative Assistant Responsibilities
- Provides administrative support to ensure efficient operation of the office
- Professionally answers phone inquiries, schedules meetings, and supports visitors
- Processes orders from our online stores. (Shopify and Amazon)
- Ensures the accurate printing of shipping labels and process e-commerce orders
- Exhibits polite and professional communication via phone, e-mail, and mail
- Provides information by answering customer questions and requests
- Enter purchase details (vendors’ information, invoices, and pricing) into internal databases
- Coordinates with our social media marketing team to process Influencer marketing packages
- Forecasts supply and demand and suggests orders to prevent overstock and Out of Stock situations
- Tracks shipments and addresses any delays
- Conducts regular inventory Quality audits
- Keeps updated inventory records (including daily shipments)
- Contributes to team effort by accomplishing related results as needed.
Administrative Assistant Requirements
- Moderate computer skills, including Google Docs and Google sheets are a must
- Experience in Customer Service will be a distinct advantage
- Ability to multi-task and problem-solve with minimal supervision
- Friendly, reliable, with a strong work ethic
- Available 40 hours per week: Monday – Friday
- Competitive Compensation: Starting at $18/hour with automatic $0.50 increases every 3 months, reaching $20/hour by the end of your first year.
Job Types: Full-time, Contract
Pay: From $18.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- A customer calls in upset because they received the wrong product in their order. They're demanding a refund and are speaking quite rudely. How would you handle this conversation to de-escalate the situation, address their concerns, and ensure they leave the interaction feeling heard and satisfied?
Experience:
- Microsoft Office: 2 years (Required)
- Customer Service: 2 years (Required)
- Inventory control: 2 years (Required)
Work Location: In person