Overview
The role of the Mortgage Loan Processor is to serve existing members and procure new members through the mortgage loan process. Loan Processors act as the primary contact with the Member during the Mortgage and Home Equity Loan process.
DUTIES AND RESPONSIBILITES
· Establishes relationships with potential borrowers through branch-generated leads and begins to develop his/her book of business through self-sourced leads. Incoming phone calls that ask what mortgage rates are, questions about different types of mortgage loans, etc. will all be directed to the originator.
· Field underwrites the real estate application and applicant documentation in order to set proper expectations with the applicant regarding the loan process
· Communicates requirements and expectations to both the applicant and support partners in a timely, thorough, and effective manner
· Review all loans and registrations for completeness and accuracy. Serve as both originator and processor on loans. Responsible for generating Account Condition Letter (ACL) per Regulation B requirements.
· Determine initial potential for qualification by evaluating credit history, income levels and assets/liabilities; calculate debt- to-income and loan-to-value ratios.
· Restructure loan request and recommend for adverse action as needed.
· Monitors and ensures closing dates and company deadlines are met
· Clear any prior-to-fund conditions that arise after final UW approval before passing loan to Closing.
· Maintains working knowledge of available mortgage products to accurately respond to member and external stakeholder questions and provide feedback to management regarding product innovation opportunities
REQUIRED EXPERIENCE AND QUALIFICATIONS
· High School Diploma or GED
· Must be Bondable
· Excellent Customer Service Skills – In Person and over the Phone
- Technical skills including, but not limited to the ability to efficiently and effectively utilize Microsoft Office applications and ability to learn new applications quickly.
- Ability to multi-task and prioritize assignments, ensuring all deadlines are met.
- Ability to build & maintain relationships with internal and external members.
· FHA & Conventional & Rural Development origination experience a plus.
· Encompass experience a plus
· Ability to work in office: This position does not offer any remote options.
OTHER SKILLS AND ABILITIES
· Available to work full–time Monday-Friday with reliable work attendance and transportation.
· Must be able to coordinate multiple and changing priorities while still meeting deadlines.
· Strong communication skills.
· Must be able to operate personal computer keyboard in order to create reports and other appropriate documentation as well as other general office equipment.
· Must be capable of delivering exceptional customer service.
· Must be able to perform job functions independently and work effectively either on own or as part of a team.
· Must be capable of completing rotating duties.
· Must maintain personal accounts here and elsewhere in good standing in a professional manner.
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Physical setting:
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Encompass: 1 year (Preferred)
- Customer service: 1 year (Required)
Ability to Commute:
- Little Rock, AR 72201 (Required)
Work Location: In person