We are seeking a detail-oriented and customer-centric individual to join our team as a Customer Service Events Coordinator. In this role, you will play a key part in ensuring the seamless execution of events while providing exceptional customer service experiences. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for creating positive customer interactions during events.
Before applying:
- Must be at least 18 yrs of age
- Must live currently in Houston
- Must not have any felon criminal record less than 7 yrs ago, misdemeanor is okay.
Key Responsibilities:
* Event Planning and Coordination:
* Plan, organize, and coordinate all aspects of customer-focused events, including logistics, venue selection, and vendor management.
* Collaborate with internal teams to ensure that event objectives align with customer service goals.
* Customer Interaction:
* Serve as the primary point of contact for attendees, addressing inquiries, providing information, and ensuring a positive event experience.
* Proactively engage with customers during events to gather feedback and address concerns.
* Communication and Documentation:
* Communicate event details, logistics, and updates to attendees through various channels, including email, social media, and event websites.
* Document customer interactions and feedback for post-event analysis and improvement.
* Problem Resolution:
* Address and resolve customer issues or concerns in real-time during events.
* Collaborate with internal teams to find prompt and effective solutions to customer challenges.
* Post-Event Analysis:
* Conduct post-event evaluations to gather insights on customer satisfaction and overall event success.
* Prepare reports summarizing key performance indicators and recommending improvements.
Qualifications:
* Experienced in Marketing, Business, Hospitality, or a related field but not required
* Proven experience in event coordination or customer service.
* Strong organizational and multitasking abilities.
* Excellent verbal and written communication skills.
* Proficient in using event management software and CRM systems.
If you are an energetic and customer-focused individual with a passion for creating memorable event experiences, we encourage you to apply for the Customer Service Events Coordinator position.
Job Type: Full-time
Pay: $750.00 - $1,000.00 per week
Shift:
Weekly day range:
Work Location: In person