*ONLY APPLY* if you
ave expereince in *HVAC, plum
ng, or a
y.*
Title: HVA
ng Cus
presentative
Loc
, FL
Company
About Us:
- Fin AC & Plumbing is a leading prov
- r of HVAC and plumbing services dedicated to excep
- nal customer service and quality workmanshi
With a f
nd reliability, we aim t
exceed our customers' expectations with every interaction.
Job Description:
We're seeking a motivated HVAC or Plumbing Customer Service Representative to join our team. As a Customer Service Representative, you'll be the first point of contact for customers, assisting with inquiries, scheduling appointments, and ensuring prompt service.
Responsibilities:
- Answer calls and emails, providing knowledgeable assistance on HVAC and plumbing services.
- Schedule appointments and dispatch technicians efficiently.
- Coordinate with technicians to ensure service completion.
- Follow up with customers to ensure satisfaction and resolve issues.
- Maintain accurate records using our CRM system.
- Provide pricing information and generate quotes.
- Collaborate with team members for smooth operations.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- 2+ years of customer service experience, preferably in HVAC or plumbing.
- Strong communication skills, both verbal and written.
- Proficient in CRM software.
- Detail-oriented with strong organizational skills.
- Knowledge of HVAC or plumbing systems required.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for advancement
Join our team and contribute to our mission of excellence in customer service! Apply today by submitting your resume and cover letter outlining your relevant experience. We look forward to hearing from you!
Job Type: Full-time
Pay: $16.38 - $23.41 per hour
Expected hours: 40 per week
Benefits:
* On-the-job training
* Professional development assistance
Experience level:
* 2 years
Shift:
* Morning shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Application Question(s):
* Have you used Housecall Pro or Service Titan? If so, which platform?
Experience:
* HVAC Customer Service: 1 year (Preferred)
* Plumbing Customer Service: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $15.37 - $21.83 per hour
Benefits:
* On-the-job training
Experience level:
* 2 years
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Experience:
* Customer Service: 1 year (Preferred)
* AC & Plumbing Customer Service: 1 year (Preferred)
* House Call Pro Platform: 1 year (Preferred)
Language:
* Spanish (Preferred)
Work Location: In person