Customer Service Representative
About Us:
Welcome to GET, where innovation meets excellence! We proudly stand as the foremost end-to-end provider of supplies to the dynamic food service industry. Committed to delivering unparalleled value, our team is dedicated to providing top-tier solutions marked by uncompromised quality and exceptional service. Join us on our journey to redefine standards and make a lasting impact in the world of food services.
Job Summary:
Are you ready to be a key player in a company that sets the industry standard for fashion forward tableware? GET, located in Houston, Texas, is seeking a highly motivated and people-centric individual to join our Customer Service Team. As our next Customer Service Representative, you will ensure that our customers have a positive experience, and help resolve any issues or concerns that may arise. By doing so, you will help build trust and loyalty between our company and all our customers, which ultimately leads to increased revenue and growth.
Customer Service Representative Job Responsibilities:
- Manage multiple tasks and priorities simultaneously in a fast-paced environment with heavy phone volume
- Respond to customer inquiries via phone, email, and chat platform in a timely and professional manner
- Resolve order issues, back orders, product information requests and other customer concerns
- Develop and maintain relationships with customers and sales team with a customer-centric service attitude and results focused mindset
- Perform as a team player, supporting and assisting fellow colleagues to ensure the team meets its goals
- Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes
- Demonstrate the ability to adapt to changing circumstances
What We Offer:
- A vibrant and collaborative work environment where your ideas are valued.
- Opportunities for professional growth and development within a leading industry player.
- Competitive compensation package with additional perks.
- A chance to make a real impact on the success of our company and the food service industry.
Customer Service Representative Qualifications:
- Associates degree with minimum of 2 years experience
- Experience working in wholesale industry
- Expert level of organization and multi-tasking, with the ability to continually re-prioritize throughout the course of the day
- Strong problem-solving abilities with attention to detail and accuracy
- Proficient in using customer service software and Microsoft Office Suite
- Positive and pleasant attitude to support working with our customers, department staff, sales personnel and other cross-functional teams
- A strong sense of responsibility to follow through to fully complete tasks and go beyond to satisfy our customers
- A team player willing to collaborate with the team to ensure all department needs have been met
- On-site presence Monday through Friday
If you are ready to contribute to a company that values innovation, quality, and exceptional service, we invite you to apply for the position of Customer Service Representative at The Foodware Group.
Join us in shaping the future of food services!
Benefits include:
- Medical
- Vision
- Dental
- Health Savings Account (HSA)
- 401(k) matching
- Employment Assistance Program
- Paid Time Off
EEO STATEMENT: The Foodware Group is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.