Description:
Role Responsibilities
Primarily responsible for compliance with Electronic Fund Transfer Act (Reg E), Reg Z, Reg CC and Texas Trust policy and procedures; responsible for daily administration, monitoring and investigations of fraud activity; and advising upper management of emerging fraud issues.
-
Oversees and reviews cases in progress of Fraud Investigators, ensures completeness and conducts extensive investigation for complex problems and situations;
-
Takes escalated calls originating in Fraud Services, Call Center, Card Solutions and branches, providing internal members guidance and assistance in Fraud events while ensuring conformity and adherence to compliance and privacy issues;
-
Assists in the coordination and support of Fraud audits and examinations as requested by internal auditor periodically
-
Conduct investigations on fraudulent cards reported by Call Center, to ensure that fraud transactions are appropriately identified and resolved with Reg E specified time frames for resolution; analyze and determine possible recovery opportunities based on Federal Reg E;
-
Advise senior management of fraud risks and make recommendations to mitigate risk exposure
-
Serve as liaison to the fraud neural network system and administers periodic reviews to ensure alerts are appropriate given the risk environment and recommend changes or removal;
-
Create reports for the Board of Directors detailing monthly paper and plastic fraud;
-
Responsible for analytical analysis and reporting on loss mitigation and activity trends, providing recommendations and solutions;
-
Oversees investigations on suspected and/or known fraud accounts. Analyze activity in order to identify fraudulent activity and transaction patterns;
-
Analyze fraud alerts received from various fraud agencies, JHA CPS Risk Management, PULSE, FICO, MasterCard and any others received from time to time;
-
Responsible for administration and strategy involving fraud intervention software, such as Guardian Officer;
-
Manage reports designed to detect suspicious activity; investigate and identify patterns and trends; conduct next steps as appropriate to each fraud case and escalate to upper management for assessment as necessary; i.e. NetTeller, RSA, FI to FI.
-
Responsible for attending and delegating internal committees and branch fraud calls, monthly community fraud meetings, and partnering with other FI’s, Law Enforcement Agencies and retail establishments to exchange information and coordinate case investigation collaborations on identified organized crime rings, public corruption, financial crimes and other violations; and in turn proactively communicating fraud trends and risk management best practices with credit union employees;
-
Maintain a working knowledge of banking laws and regulations, attending seminars and meetings with a network of peers such as ACFE;
-
Manages card compromises, including mitigation, and oversees member communication and card replacement;
-
Assist with regulatory agencies, law enforcement and/or auditor inquiries, confirming all proper documents are presented for sensitive data disclosure;
-
Correspond with court agencies pertaining to restitution document fraud case activity accurately and provide timely updates to management i.e. bond claim payments, restitution payments and check reclamation;
-
Practices and brings to life with the team our “Yes And… culture;
-
Comply with established regulations and law requirements;
-
Perform various other duties as assigned.
Requirements:
Required Experience
-
Minimum three (3) to five (5) years in fraud investigations within financial institutions with minimum two (2) years in supervisory role.
Preferred Experience
-
Certified Fraud Examiner (CFE) Certification preferred.
Skills, Education and/or Certifications Required
-
High school graduate or equivalent;
-
Must have a working knowledge of financial software, applications, databases, spreadsheets and/or current Windows OS and MS Office software;
-
Must know the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the Credit Union;
-
Must be capable of performing in a fast paced office environment;
-
Must have demonstrated ability to communicate effectively in writing, by telephone and in person, and understand individual member's financial problems;
-
Demonstrated ability to be attentive to detail;
-
Must be sensitive to the interrelationship of both people and functions within the department;
-
Must be able to prioritize tasks to accomplish objectives within desired time frames;
-
Must have good written and verbal communications skills;
-
Must be cognizant of laws and policies governing the conduct of this position.
Texas Trust Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.