Job description
Luxury Boutique Sales and Operations Lead
Margaret O'Leary- Mill Valley, CA
If you love fashion and working with people we are looking for you! Based in San Francisco, the Margaret O'Leary clothing company is renowned for its beautiful collections of cutting-edge knitwear.
Our Boutique located at Mill Valley, CA is looking for a Full-Time Sales and Operations Lead/Key-holder to work approx. 4 to 5 days per week. All applicants must be sales-driven and offer outstanding customer service. We offer free monthly merchandise and a great small business environment.
OBJECTIVE: To create a unique, enjoyable, and personal shopping experience; embracing the Margaret O'Leary lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
Duties and Responsibilities:
-Exceed the customer's service expectations by meeting the following responsibilities:
- Build genuine and sincere relationships with clients.
- Greet and engage all customers upon entering the store.
- Hands-on, high-touch/ high-service approach to providing positive customer experiences. Determine the client's needs and offer suggestions and alternatives. Start fitting rooms, work directly with clients to stylize pieces and build outfits, effectively communicate about the materials, form and function of each piece.
- Utilize all customer service resources as needed.
- Offer to locate out of stock items from the vendor or other store locations.
- Ensure a positive final impression of customer service at the cash wrap.
- Use all clienteling systems in place to capture client's information and ensure a client relationship is created and maintained.
- Follow up with clients via email, phone, and mail when appropriate.
- Collaborate with Store Manager, Regional Sales Manager and V.P to maximize product sales performance utilizing Retail Pro reports, analyses and monthly review meetings
- Collaborate with Regional Manager and V.P to maximize product sales performance utilizing Retail Pro reports, analyses and monthly review meetings
- Work closely with retail team to create reorders based on system reports to ensure accurate and timely execution
- Ensure that sales targets are achieved by leading and developing retail team members
- Collaborate with Regional Manager to ensure that all retail staff is fully trained and executing according to performance expectations
- Create and manage customer service training programs to ensure the highest level of service
- Maintain store contractual compliance in collaboration with Retail Manager
- Create and produce signage related to unique product features for affected merchandise
- Manage document control that includes retail operations policies and procedures, checklists, etc.
- Lead and oversee operations ensuring accurate and timely receipt of merchandise, tagging and display set up
- Assist with store execution and set up to include merchandising displays, staff training, etc.
- Participate in quarterly on-site physical inventories when requested
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Other duties as assigned
Mill Valley location operating hours: 10-6 M-Sat and 11-5 Sun
Pursuant to the San Francisco Fair Chance ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are an equal opportunity employer and consider.
all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Salary: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Direct sales, customer service, fashion retail or hospitality 1 year (required)
Work Location: In person
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person