The Implementation Coordinator is responsible for new group administration, clerical and supportive development duties that sustain the efforts of the implementation manager and team. This position includes ID card development, new and renewing vendor notifications, document drafting, and regular communication with vendors.
The essential functions include, but are not limited to the following:
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Supports Implementation Manager with the on-boarding process & gathering of all outstanding new business requirements. Assists implementation manager with tracking, auditing and requesting missing documentation.
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Coordinates communication between implementation, internal teams, and external vendors during the onboarding process
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Assists with vendor notification paperwork for new and renewing business.
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Communicates regularly with implementation manager, implementation team members.
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Communicate status updates to internal and external stakeholders.
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Draft SBC and IVR summaries (interactive voice response). Distribute documents internally and load them to the company portal.
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Maintain catalogue of ID card requirements for each vendor and health plan. As needed, coordinate with external vendors to confirm requirements for variable claim routing and network combinations.
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Audit ID card templates maintained in vendor software quarterly. Update and replace ID card overlays reflecting out of date information.
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Draft ID cards using vendor software. Coordinate with ID card vendor for system updates, training and troubleshoot errors.
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Maintain and apply various rules in vendor’s software for explanation of benefit document settings.
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Utilize peer review process to verify ID cards and documents are accurate before distribution.
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Execute additional tasks as assigned.
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Associate College Degree.
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2 years’ experience in carrier, TPA, or agency environment, including working knowledge of Operations.
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Strong customer orientation with strong problem-solving skills.
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Excellent communication skills both written and verbal.
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Ability to organize and manage multiple priorities / tasks simultaneously in a fast-paced environment.
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Demonstrated ability to handle administrative details and routine day-to-day issues independently, assuming responsibility with minimal supervision.
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Strong computer proficiency in Microsoft Word, Excel, and Outlook.
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Extremely Detail Oriented and organized.
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Team player.