Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. Responsibilities: - Respond promptly and professionally to customer inquiries via phone, email, or chat - Provide accurate information about our products and services - Assist customers with placing orders, processing returns, and resolving any issues or concerns - Maintain customer records by updating account information and documenting interactions - Collaborate with other team members to ensure customer satisfaction - Utilize sales techniques to promote additional products or services - Perform data entry tasks accurately and efficiently Experience: - Previous experience in a customer service role is preferred but not required - Excellent communication skills, both verbal and written, in English (multilingual skills are a plus) - Strong sales skills with the ability to upsell products or services - Proficient in data entry and analysis - Bilingual proficiency in English and Spanish is highly desirable - Familiarity with phone etiquette and professional communication At our company, we value our employees and offer a competitive salary along with benefits such as medical insurance, paid time off, and opportunities for career growth. If you are a dedicated individual with a passion for providing exceptional customer service, we encourage you to apply for this position. Note: All positions at our company are paid positions; we do not offer unpaid internships.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Experience level:
Weekly day range:
Work setting:
Ability to Commute:
- Burbank, CA 91506 (Required)
Work Location: In person
Expected Start Date: 05/20/2024